Refund Policy
Effective Date: February 1, 2026
zimagebase.io is an independent AI Image Generation service that operates autonomously without any affiliation, partnership, sponsorship, or endorsement by Tencent 、ByteDance、Google、OpenAI, or any of their subsidiaries or related entities.
We want to make it absolutely clear that:
- zimagebase.io is not affiliated with, owned by, or connected to Tencent 、ByteDance、Google、OpenAI, or any of their corporate entities
- Any references to third-party AI models, technologies, or brand names are used for descriptive purposes only
- All trademarks, service marks, logos, content, model names, and proprietary technologies mentioned on our platform belong to their respective owners
- We maintain our own privacy policies, data handling practices, and user agreements that are entirely separate from any third-party entities
Thank you for using the AI services provided by Z-Image Base. We hope you are satisfied with our services. However, if you wish to request a refund, please refer to the terms below for submitting your request.
1. Refund Eligibility
You may request a refund within 7 days of purchase for unused or partially used services.
- If you have used more than 10% of the service resources (such as credits, quotas, etc.), the order is not eligible for a full refund.
- Special purchases, including promotions, discounts, or bundle packages, may not be eligible for refunds. Please refer to the purchase page at the time of purchase for specific details.
2. Refund Process
- Please send a refund request to our customer support email, with the subject "Refund Request."
- The email should include the following information:
- Your full name
- Email associated with your account
- Order number / Transaction ID
- Purchase date
- Reason for the refund request
- Customer support will review the request within 2 business days.
- If approved, the refund will be processed within 5–10 business days, depending on the payment method and the processing speed of the bank.
3. Non-Refundable Scenarios
Refund requests will not be honored in the following situations:
- If more than 10% of service resources have been used
- Orders placed more than 14 days ago
- Products purchased through promotions, discounts, or other special offers (unless explicitly stated as refundable on the purchase page)
- Refund requests due to violation of service terms or abuse of platform services
- Frequent refund requests from the same user, deemed abnormal by the platform
4. Rights to Refuse or Partially Refuse Refunds
We reserve the right to refuse or partially refuse a refund request in the following situations:
- Suspected abuse or fraudulent activity
- Violations of the platform's service terms
- Multiple refund requests from the same user across multiple orders
If a refund request is denied, customer support will notify you in writing with the specific reason.
5. Policy Changes
This refund policy may be updated periodically. If there are significant changes, we will post an update notice in a prominent location on our website. The updated policy will take effect immediately upon publication.
6. Contact Information
If you have any questions about the refund policy or wish to request a refund, please email us at:
Last updated: February 1, 2026